Kevin Omni is an Experience & Business Strategist focused on the gap between AI ambition and operating reality.
Currently a Senior Manager at Salesforce, leading experience-led, human-centered problem definition for enterprise AI and transformation work. Previously led architecture and strategy roles across federal, healthcare, financial services, and energy sectors.
About
Fifteen-plus years helping enterprise leaders turn AI ambition and transformation mandates into measurable performance — by aligning stakeholders on the real problem and designing low-friction decision systems teams use effectively, not just adopt.
Platform-agnostic across GenAI, LLM, agentic AI, CRM, and analytics. Domain experience spans energy, healthcare, financial services, manufacturing, federal, and SaaS.
Define success through cycle time, decision confidence, and throughput. Not vanity metrics like logins or training completion.
Writing
Designing for Intent: Why the Real Frontier of Enterprise AI Isn't the Agent — It's the Experience Around It
A framework for designing experiences that run alongside the user, not in front of them. Three lenses, four enabling conditions, one contract.
Read on LinkedIn →
Books
Foundations of Experience-Driven Success
Published 2024. Available on Waterstones.
The thinking that became the foundation for the work I do today — on alignment, decision systems, and turning strategy into experiences that perform.
For consulting inquiries, advisory conversations, or thoughtful disagreement.
Contact